Guest Services Supervisor

Location: Sarnia Southwest

Job Description
Position:
Guest Services Supervisor (Part-Time)

Wage: $26.58 per hour

We love working with guests and a top‑notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. As a detail‑oriented person with a talent for providing care to everyone you deal with, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay.

Key Responsibilities

Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.

Manage employee performance through training, coaching, evaluation and mentoring.

Ensure that proper safety, hygiene, and sanitation practices are followed.

A relationship‑builder who encourages open communication and collaboration.

Ensure that quality and standards meet expectations on a day‑to‑day basis.

Handle complaints, room issues, and conflicts graciously.

Customer service skills that exceed guest expectations.

What You Bring

Minimum two years of experience in the guest services and/or hospitality industry.

Ability to direct and supervise staff.

Time‑management savvy and expert multitasker who thrives in the service industry.

Ability to manage issues and empower a team to excel.

Strategic thinker who has an eye for detail and a capacity to see the big picture.

Flexible hours; ability to work evenings and weekends.

Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.

Benefits

Full benefits package for full‑time employees.

Retirement savings plan.

Exciting, supportive, and fun work environment.

Family and friends discounts on travel, tech, food, beverage, and fitness.

Development and training opportunities.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

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