Fairmont Gold Assistant Manager Job Victoria British Columbia Canada,Hospitality / Hotel / Catering

Position: Fairmont Gold Assistant Manager Full-time
Location: Victoria

Company Description

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture.

World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests.

Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description

At Fairmont Empress, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.

What is in it for you:

Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues.

Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver

Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler

Opportunity to develop your talent and grow within your property and across the world!

Complimentary meal during your shift through our Colleague Dining Program

Complimentary uniform laundering

Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through Life Works

Access to our company-matched Defined Contribution Pension Plan (DCPP)

Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

Hourly rate $33.73

What you will be doing:

Consistently offer professional, friendly and engaging service

Managing all aspects of the Fairmont Gold floors, to ensure the smooth operation and highest level of guest satisfaction at all times

Ensuring that all team members have the necessary resources available to exceed guest expectations

Consistently seeking ideas for enhancing the Fairmont Gold product and services

Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis

Tracking and forecasting daily, weekly and monthly Fairmont Gold occupancy

Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests

Managing all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times

Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution

Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on initiative to provide five star service

Balance operational, administrative and Colleague needs

Lead the operation of the Fairmont Gold arrival and departures experience.

Responsible for the training, development and performance management up to and including termination of the Fairmont Gold Attendants

Responsible for…