Basin Glacial Waters Assistant Manager

Location: Kananaskis Country (Claresholm)

Basin Glacial Waters is a brand new, highly anticipated Wellness Facility that will offer guests a truly luxurious experience. As part of our leadership team, the Assistant Manager will have the opportunity to interact with patrons while providing a once in a lifetime experience while also adhering to specific standards and supporting the overall success of the department.

Position Type:  Permanent

Start Date:

August 2026

Job

Duties Include:

Reporting to the Wellness Operations Manager, responsibilities and essential job function include but are not limited to the following:

Maintain an inventory of supplies used in the administration of the Basin

Complete monthly inventory and ordering in tandem with the leadership team

Provide administrative assistance to the Wellness Operations Manager through daily scheduling and payroll

Ensure the proper procedures in the operations of the facility for Health and Safety purposes

Processes and oversees special requests of customers

Keep up to date reports and ensure that they are accurately processed i.e. CASD reporting

Work in collaboration with the Basin Leadership team on projects, events, special requests.

Responsible for the efficient training of reception staff in terms of work-related tasks and participate in training and development of current and future employees

Ensure effective communication between all departments in relation to the operations of the receiving department.

Follow all Fairmont Hotels and Resorts policies.

Maintain effective communication with the Pool Operator and Wellness Operations Manager to ensure preventative maintenance process in the facility

Responsible for maintaining the Basin premises; clean, replenish stock of all amenities, toiletries and linens and answer any guest inquiries

Support in dispensing robes, towels and sandals to guests

Ensuring that all public areas of the facility are clean and reflect a luxury experience for our guests

Support the Lounge Servers in clearing

Maintain locker rooms in a tidy manner, check and clean lockers when needed

Direct members/guests to appointments and assist them with use of sauna, steam whirlpool etc.

Other Duties as assigned

Qualifications

Previous leadership experience an asset

Previous spa, housekeeping or cleaning experience an asset

Are dedicated to a high level of customer service and attention to detail

Must be able to lift, carry and pull over 30+ lbs and able to constantly stand and walk throughout shift. Motions include: standing, walking, bending, kneeling, reaching, pushing, pulling, squatting, climbing up and down the stairs.

Have excellent communication skills (written and oral) in English.

Proactive Skill Set – Spa experience an asset

Strong interpersonal and problem solving abilities

Demonstrates initiative, and the ability to work with minimal supervision

Ability to maintain high service levels under pressure

Additional Information

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like;
Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements:  Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lays in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individuals. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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