Assistant Front Office Manager in Banff National Park

Location: Kananaskis Country (Claresholm)

Join Fairmont Chateau Lake Louise as an Assistant Front Office Manager. Lead a team committed to providing outstanding hospitality in a breathtaking environment.

This permanent position entails managing daily front office tasks, from seamless check-ins to exceptional guest interactions. Your responsibilities will include coaching team members, resolving guest issues, streamlining operations, and implementing yield management practices for enhanced profitability.

Key Responsibilities:

• Ensure seamless check-ins and smooth guest departures

• Coach and develop team members for high performance

• Address guest concerns with prompt and professional responses

• Improve service delivery by refining operational procedures

• Manage room inventory and staff scheduling effectively

Requirements:

• Supervisory or management experience in hotel front office

• Hotel Operations diploma or equivalent preferred

• Knowledge of Opera and Microsoft Office Suite

• Authorized to work legally in Canada

• Ability to inspire and lead a dedicated team

Leverage your skills to enhance guest experiences at Fairmont Chateau Lake Louise while enjoying the vibrant outdoor lifestyle.
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