Hotel Manager

Location: North Island, Sunshine Coast, and Southern Gulf Islands (Whistler)

Hotel Manager

Location:

7423 Frontier St, Pemberton, BC V0N 2L0

Employment:
Permanent, full-time (35 hrs/wk)

Salary: $41.48/hr

About the role
Established in 1914, the Pemberton Hotel is a historic landmark located in the heart of downtown Pemberton, framed by the stunning backdrop of Mt. Currie.  We are currently seeking an experienced and motivated Hotel Manager to oversee day-to-day operations, uphold service excellence, and ensure an exceptional guest experience.

Duties

Plan, organize, and oversee daily hotel operations to ensure efficiency and guest satisfaction

Develop, implement, and evaluate operational policies and procedures

Prepare budgets and monitor revenues and expenses

Negotiate with suppliers for materials, equipment, and services

Recruit, train, and supervise staff, and establish work schedules

Conduct staff performance reviews and training sessions as required

Participate in developing pricing and promotional strategies

Negotiate with clients for facility use for meetings, receptions, and events

Ensure compliance with health, safety, and hospitality regulations and company standards

Address and resolve guest complaints and concerns professionally and promptly

Arrange for and oversee maintenance and repair activities

Assist guests with special needs and maintain an inclusive environment

Requirements

1-2 years of progressive experience in the accommodation or hospitality industry, including supervisory experience

Completion of a college diploma or university degree in hotel management, business - administration, hospitality, or a related discipline

Strong English communication skills

Excellent organizational and leadership abilities

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