Hospitality Manager

Location: Central Island (Chemainus)

Hospitality Manager – Tofino Brewing Co.

Location:

Tofino, British Columbia, V0R 2Z0

Position Type:
Full-Time, Permanent

Hours:

40 hours per week

Wage: $36.64 per hour

Language of Workplace:
English.

Gratuities:
Eligible when working on floor

Vacation: 6% vacation pay accrued (equivalent to 3 weeks)

Benefits:
Employer‑paid medical and dental

About Tofino Brewing Co.
Tofino Brewing Co. is a craft brewery located on the west coast of Vancouver Island in Tofino, British Columbia. We are deeply rooted in the local surf, outdoor, and coastal culture that defines this community. Our Tasting Room is the heart of our brewery — a gathering place for locals and visitors that reflects the spirit of the region. We are committed to delivering a world‑class hospitality experience while fostering genuine community connection.

Position Summary
The Hospitality Manager is a senior operational leadership role responsible for the overall performance, culture, and guest experience of the Tofino Brewing Co. Tasting Room. This is a complex, multifaceted management position requiring simultaneous oversight of people, finances, compliance, inventory, and brand presentation. The successful candidate will lead a team of 10–15 staff members, manage day‑to‑day Tasting Room operations, and drive revenue performance against defined targets.

This role demands a high degree of autonomy, sound judgment, and the ability to operate effectively in a fast‑paced, seasonal, remote coastal environment.

Key Responsibilities
Team Leadership & Human Resources

Recruit, hire, onboard, and train all Tasting Room staff (team of 10–15)

Develop and maintain comprehensive onboarding materials and service training programs

Build and manage staff scheduling to optimize coverage across seasonal demand fluctuations, including weekends and holidays

Lead regular staff meetings; communicate operational updates, policy changes, and product knowledge via internal channels (Slack)

Conduct performance reviews and provide ongoing coaching and development

Foster a positive, inclusive, and accountable team culture

Guest Experience & Service Standards

Set and enforce measurable hospitality and service standards across all staff to ensure consistency of experience

Act as floor leader during peak periods, maintaining a visible, hands‑on management presence

Develop and uphold clear standards for Tasting Room aesthetic, atmosphere, lighting, music, and display

Ensure the brewery environment is consistently clean, organized, and aligned with brand identity

Create a welcoming and inclusive atmosphere reflective of Tofino's coastal culture

Financial Performance

Own and drive daily, monthly, and annual sales revenue targets for the Tasting Room

Analyze sales data and operational metrics to identify trends, gaps, and opportunities

Manage Tasting Room inventory and supplies: oversee stocking levels, conduct regular inventory counts, and place orders to avoid shortfalls or overstock

Contribute to budgeting and cost management in coordination with brewery leadership

Beer & Product Knowledge

Maintain an expert‑level understanding of Tofino Brewing Co.'s beer portfolio, production methods, and ingredients

Ensure all Tasting Room staff are consistently trained and tested on product knowledge

Stay current on BC craft beer industry trends to inform programming and staff education

Regulatory Compliance & Safety

Act as the primary point of contact for the BC Liquor Inspectorate, law enforcement, and regulatory bodies

Ensure full compliance with BC liquor service regulations and all applicable health and safety legislation

Maintain valid Serving It Right certification and ensure all staff certifications are current

Address and document any incidents or compliance issues promptly and professionally

Required Qualifications

Minimum 2 years of supervisory or management experience leading a team of 5 or more in a hospitality, food service, or beverage industry setting

Demonstrated experience in the brewing industry, restaurant industry, or comparable hospitality environment

Solid, working knowledge of BC craft beer — including styles, ingredients, serving standards, and the local brewing landscape

Experience managing…