Hospitality Guest Service Manager

Position: Hospitality Guest Service Manager Role
Location: Niagara Regional Municipality (Fonthill)

Become the face of hospitality at Queen's Landing as their Guest Service Manager in Niagara-on-the-Lake, ON.

This role offers flexibility and the chance to shape unforgettable guest experiences.

As a key leader in guest services at Lais Hotel Properties, you'll oversee daily operations and ensure a superior quality of service. This is an excellent chance to work with a dedicated team while enhancing your leadership skills in a vibrant hotel setting.

Key Responsibilities:

• Deliver outstanding personalized guest experiences

• Achieve established up-selling targets and sales goals

• Supervise, train, and schedule guest service team members

• Maintain accurate processing of cash and credit payments

• Work closely with departments to coordinate service

Requirements:

• High school diploma with hospitality-related studies preferred

• At least 5 years in a guest service role

• Strong communication skills, both verbal and written

• Experience in sales or up-selling initiatives

• Capable of addressing diverse guest needs effectively

Drive excellence in guest services as the Guest Service Manager at Queen's Landing.
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