Assistant Catering Service Manager

Location: East Kootenays (Fernie)

At Whistler Cooks | Hunter Gather | Cranked | Mile One "We love feeding people!" It's the key ingredient to producing the perfect meal wherever, whenever. On any given day we could be serving with our CATERING team a plated meal to a happy couple at their wedding reception, smoking up a feast at HUNTER GATHER, passing canapes and champagne to guests in a world class art gallery, providing a Chef-driven casual dining experience at MILE ONE focusing on great BC ingredients, or even fueling up customers with their daily caffeine fix at CRANKED.

Join our team and LIVE | WORK | LEARN in Sea to Sky Corridor.

70k - 75k per year

Position Purpose
The Assistant Catering Service Manager is responsible for delivering exceptional guest service across all Whistler Cooks–serviced catering events and venue-based events. This role leads front-of-house service execution, staff management, and onsite client interactions to ensure events are delivered to the highest operational and service standards.

Key Responsibilities

Lead along side the Manager, onsite service execution for all offsite catered events and events hosted at Whistler Cooks venues and for Whistler Cooks Clients at their venues.

Oversee event setup, guest service delivery, bar service, and teardown, ensuring all details align with event scope and BEOs.

Act as the primary onsite point of contact for clients, guests, and venue representatives.

Provide service expertise and collaboration to the Catering Manager and Catering Operations Manager during event planning.

Conduct pre-event briefings with staff to communicate service timelines, roles, and expectations.

Monitor service standards and guest satisfaction, resolving issues in real time and escalating when necessary.

Ensure health and safety, food-handling, and responsible alcohol service standards are adhered to at every event.

Staff Management & Training

Foster a service-focused culture reflective of Whistler Cooks values.

Coach staff on event-specific service techniques, menu knowledge, and guest interaction standards.

Participate in performance feedback and staff development to build a high-performing hospitality team.

Logistics & Resource Management

Ensure equipment, linens, uniforms, and bar supplies are packed, transported, and returned according to operational standards.

Collaborate with the warehouse team to maintain accurate equipment counts and reduce loss/damage.

Support post-event reconciliation processes including returns, inventory, and incident documentation.

Maintain strong communication with the Catering Manager, Catering Operations Manager and sales team regarding resource needs and operational challenges.

Participate in weekly operations meetings; report service performance, staffing needs, and upcoming event requirements.

Work closely with the Catering unit Manager to align staffing and scheduling with event demands.

Communicate directly with the Catering Sales Manager and Catering Coordinator on client expectations and special requirements.

Build positive relationships with venue partners, suppliers, and external stakeholders.

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