Outdoor Spa Operations Team Lead

Location: East Kootenays (Fernie)

Outdoor Spa Operations Team Lead
Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.

Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.

Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

To offer a warm, friendly and professional welcome to guests

To create a comfortable environment for guests

To ensure quality and cleanliness of the site

To perform technical duties including water quality testing (training provided)

Job Type: Full-Time

Hourly Rate : $23.57/hour

Complimentary thermal baths membership for yourself

Extended Health Benefits after 9 months

Massage Discounts of up to 35%

Food and beverage discounts for onsite café of 25% and 65% respectively.

Winter Whistler Blackcomb Spirit Pass or Wellness Program

Complimentary thermal baths membership for one friend, after 3 months, weekdays only.

Corporate discount vouchers for friends and family visiting Scandinave Spa

Staff accommodation, based on availability

Flexible Schedule

Tasks & Responsibilities

Maintain the quality of the spa site to the Scandinave Spa Standards for our guests

Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features

Be pro-active in anticipating guests’ needs

Maintain cleanliness and quality of the entire site including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.

Optimize the spa ambience by ensuring Scandinave Spa policies are followed

Assist with any guests’ issues or concerns that arise and, if required, seek support from your Team Leader/Supervisor and/or Spa Experience & Housekeeping Manager

Perform Technical Duties:

Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness

Maintain sauna fire and ambience fireplace temperatures

Monitor steam room and solarium temperatures

Direct guests where to park if required

Be the first point of contact for guests on arrival, provide information of any waitlists

Perform opening and closing procedures on site

All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler

Prerequisites

You love to be outdoors, can be on your feet all day and walk up/down steps

Previous customer service experience preferred

Energetic and positive team player

Excellent communication skills, ability to remain calm and professional at all times

Proactive, creative problem-solving skills

Able to lift 20kg

Previous experience with water quality testing and maintenance is not required – training will be provided

Clear criminal record check

Available to work full-time hours including evenings and weekends

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