Guest Services Manager

Location: Princeton

Reports and Direct Reports

Reports to:

Vice President, Camping Ministry

Direct Reports:
Guest Services Host(s)

Guest Services Coordinator

Housekeeping Supervisor

Property Interns (Guest Services, Challenge, Housekeeping, Sound, Video, Waterfront)

Work Location:

Rock Ridge Canyon, Princeton, BC

Type of Work:
Permanent, Full-time

Position Purpose
Rock Ridge Canyon is a Young Life of Canada property in Princeton, British Columbia, owned and operated by Young Life for the purpose of reaching teenagers with the Gospel of Jesus Christ. It additionally functions as a Christian conference and retreat centre when not being used by Young Life.

The Guest Services Manager partners with the property staff team to set a standard for excellence in service and presentation at this year‑round conference and retreat facility that exceeds guests’ needs and expectations. The Guest Services Manager ensures superior service delivery and Christ‑like hospitality to the property’s guest groups by providing effective oversight and leadership to the Guest Services team.

Reporting to the Vice President, Camping Ministry at Rock Ridge Canyon (RRC), the Guest Services Manager builds and leads the Guest Services team with a high standard of hospitality aligned with Young Life’s mission. The Guest Services Manager oversees the hospitality, recreational and program features of the property. The Guest Services Manager also supports the marketing of Rock Ridge Canyon’s excess capacity (September to June), growing Young Life’s rental revenue, which sustains Young Life’s ministry programs at Rock Ridge Canyon.

The Guest Services Manager maintains excellent communication between all property departments and Young Life field staff to ensure seamless and excellent service to all guests on the property.

The Guest Services Manager supports the Vice President, Camping Ministry and the Young Life of Canada Board of Directors to achieve the vision and mission of Young Life to “glorify God by sharing Jesus Christ with the entire next generation” as outlined in Young Life’s Strategic Plan. As an ambassador for Young Life, the Guest Services Manager ensures Rock Ridge Canyon’s activities promote, enhance, and protect Young Life’s brand, and boost its reputation with relevant constituents, as well as driving broader awareness.

The Guest Services Manager subscribes to Young Life’s Statement of Faith and abides by its Codes of Conduct.

Key Duties and Responsibilities
Spiritual Leadership

Model Christ in word, deed and actions.

Model and promote Young Life’s mission, core values, and strategic plan.

Provide spiritual leadership and training to Guest Services staff and volunteers.

Pray for kids, Young Life volunteers, and fellow Young Life staff. Ensure that all ministry at Rock Ridge Canyon is designed and carried out with a dependence on prayer that flows from a personal relationship with Jesus Christ.

Pursue personal spiritual growth.

Team Duties and Responsibilities

Provide effective oversight and leadership to the Guest Services team and all aspects of group hosting and guest group onsite experience.

Responsible for ensuring effective communication with other camp departments about guest groups. Understand and promote effective interdepartmental relationships as related to service for guest groups.

Oversee all recreation aspects of the property in summer camping and rental ministry seasons (including waterfront, challenge course, sports courts and fields, archery, tubing, skating etc).

Provide smooth coordination with other property departments (Food Services, Site & Facilities, Housekeeping and, Administration).

Recruit and train Guest Services staff to ensure adequate staffing throughout the off‑season.

Model open communication and work collaboratively with property staff and other Young Life staff and stakeholders in support of Young Life’s mission, core values and strategic plan.

Nourish a truthful, accountable, forgiving, joyful and healthy work culture.

Hospitality

Ensure superior service delivery and Christ‑like hospitality to the property’s guest groups.

Plan and coordinate guest services functions. Coordinate with other stakeholders for an excellent and…