Spa Operations Manager - Fairmont Chateau

Location: Kananaskis Country (Claresholm)

Join Fairmont Chateau Lake Louise as a Spa Operations Manager and lead the team in delivering luxury spa services. Oversee daily operations while ensuring guest satisfaction and team success.

In this role, you will act as a vital support to the Spa Director and play a key part in managing spa operations and employee development. Your focus on exceptional guest service and operational excellence will enhance the experience for every visitor. You will help train staff, manage revenue initiatives, and ensure adherence to Fairmont standards of quality and service.

Key Responsibilities:

• Ensure seamless guest booking and service delivery

• Coach team members in luxury service standards

• Monitor and drive spa revenue and sales performance

• Assist with payroll administration and labor scheduling

• Manage spa supply inventory and ordering

Requirements:

• Management experience in the spa or hospitality industry

• Exceptional problem-solving abilities

• Strong organizational skills and attention to detail

• Proficient in Microsoft Office applications

• Ability to maintain high standards under pressure

Help create unforgettable spa experiences while excelling in your career at Fairmont.
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