Assistant Front Office Manager at Fairmont Empress

Location: Victoria

Elevate your career in hospitality as an Assistant Front Office Manager at Fairmont Empress, Victoria, BC. Oversee daily operations while ensuring superior guest service in this luxurious hotel setting.

Reporting to the Director of Front Office, you will lead the Front Office department with a commitment to outstanding service. Your responsibilities include direct oversight of Front Desk operations, coaching team members, and ensuring seamless experiences for guests. This leadership role is essential for maintaining Fairmont's renowned standards of excellence.

Key Responsibilities:

• Manage daily operations of the Front Office

• Train and coach Front Office colleagues

• Address guest complaints promptly and effectively

• Oversee scheduling and financial reporting

• Collaborate with departments for seamless service

Requirements:

• Strong knowledge of Front Office Operations

• Previous leadership experience necessary

• Proficiency in Micros Fidelio Opera and MS Office

• Ability to work under pressure in a fast-paced environment

• Degree or diploma in Hospitality Management is an asset

Drive exceptional service and lead a dynamic team at Fairmont Empress in beautiful Victoria.
#J-18808-Ljbffr