Director of Operations at Westin Bear Mountain

Location: Highlands

Take the lead as Director of Operations at Westin Bear Mountain Golf Resort & Spa in Victoria, BC. Oversee daily hotel operations, ensuring exceptional guest experiences and operational efficiency.

This full-time management role focuses on key areas such as Front Office, Food and Beverage, and Spa services. You’ll collaborate with department heads to maintain high standards and strong operational controls. Leadership, communication, and organizational skills are essential for driving guest satisfaction and staff engagement.

Key Responsibilities:

• Oversee daily coordination between Front Office, Housekeeping, and Food and Beverage

• Monitor guest satisfaction scores and service recovery efforts

• Support Food and Beverage operations to meet revenue and quality goals

• Manage Spa operations ensuring premium guest experiences

• Recruit and develop staff across all departments

Requirements:

• Experience in hospitality management

• Strong problem-solving and leadership skills

• Availability for flexible working hours

• Financial acumen for budget management

• Commitment to high service standards

Lead operational excellence and guest satisfaction at Westin Bear Mountain in beautiful Victoria, BC.
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