Guest Services Supervisor at Travel + Leisure Co

Position: Guest Services Supervisor at Travel + Leisure Co.
Location: East Kootenays (Fernie)

Elevate guest experiences as a Guest Services Supervisor at Travel + Leisure Co. This temporary role emphasizes leadership in guest satisfaction and team empowerment.

As a Guest Services Supervisor, you will lead the operations of front- and back-of-house services, ensuring excellence in every detail. You’ll train and develop your team while proactively resolving guest issues and enhancing overall experiences. This position is critical in maintaining strong relationships with guests and associates alike.

Key Responsibilities:

• Lead daily guest service operations and shifts

• Ensure proper check-in and check-out procedures

• Analyze reports and communicate with your team

• Maintain accurate room inventory and schedules

• Provide training in customer service techniques

Requirements:

• Valid driver’s license required

• One year of supervisory or management experience

• One year in hotel or hospitality service

• Strong verbal and written communication skills

• Proficient with property management systems

Be at the forefront of exceptional service and team leadership in the hospitality industry with Travel + Leisure Co.
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