Front Office Assistant Manager Empress

Position: Front Office Assistant Manager Fairmont Empress
Location: Victoria

Elevate guest experiences as the Front Office Assistant Manager at Fairmont Empress in beautiful Victoria, BC. This full-time position emphasizes leadership, guest relations, and operational excellence.

In this pivotal role, you'll report to the Director of Front Office while maintaining seamless operations for all Front Office areas. Your leadership will inspire colleagues in delivering outstanding service, managing daily operations effectively. The role demands excellent organizational skills and a strong background in hospitality management.

Key Responsibilities:

• Oversee daily Front Office operations and guest services

• Coach team members to meet service standards

• Manage scheduling, ordering, and financial reporting

• Resolve guest complaints promptly and effectively

• Collaborate with various hotel departments for a smooth arrival

Requirements:

• Proven experience in Front Office procedures

• Familiarity with Micros Fidelio Opera and MS Office

• Previous leadership experience is essential

• Degree in Hospitality Management preferred

• Excellent interpersonal and communication skills

Join Fairmont Empress and apply your leadership and hospitality skills to create memorable guest experiences.
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