Assistant Duty Manager

Location: Outram

The incumbent is responsible fortheday-to-day operations of the front desk and the welfare of our guests.

He/She acts as a liaison office rand makes decisions concerning the guests' well-being.

Job Responsibilities
Oversee the daily Front Office Operations.
Take care of VIP guests—anticipate and fulfil their needs and welcome/bidfarewell on behalf of the Management.
Inspect VIP arrival rooms andshowrooms.
Coordinategroup arrivals and departures.
Attend to guest requests/feedback andensure a positive guest experience.
Handles guest complaints/incidents andmakesaccurateand unbiased log entries for Management’s attention.
Corresponding with guests on other matters via email.
Be fully conversant with Fire and Emergency procedures.
Frequently inspect the hotel to ensureits cleanliness, safety, and upkeep and report any findings to the respective departments.
Coordinate among the engineering, housekeeping, and front office departments to ensure ongoing room projects (PMR/air-con servicing, etc.) are completed, and rooms are returned to inventory on time to minimise revenue loss.
Coordinate withthe Security Department concerningany suspected criminal act within the hotel.
In the absence ofthe Management Team, take charge of any Emergency Situation or act on behalf of the Management Team.
To stay updated withthe

Hotel’s products, promotions,and happenings in Singapore.
Recommend improvements in hotel operations – Processes, Services or Revenue.
Ensure the sufficient and strategic deployment of manning, including reception and lobby coverage, meal break coordination,etc.
Assistin monitoring and reminding allteam membersaboutpunctuality, grooming,conduct and performance.
Approve rebates, paid out and guest entertainment expenses, noting valid reasons andensuringthatnecessary documents support them.
Assistin conducting shift briefings and provide feedback and information to the team.
Identify the areas of improvement and conduct training for the team.
Ensure all instructions and policies are communicated to the team.
Report unsafe working conditions and follow up on rectifications.
Performs any other duties assigned bythe Rooms Division Manager thatmayreasonably berequiredfor the needs of the business and to fulfil your role.
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