Fairmont Banff Springs Front Office Leader

Location: Fairmont Hot Springs

Join Fairmont Banff Springs as a Front Office Leader, where you will supervise guest interactions and enhance overall service quality amidst stunning mountain scenery.

In this supervisory role, you will be responsible for managing the Front Desk and Royal Service teams to create seamless experiences for all guests. Your leadership will include mentoring colleagues, addressing guest service challenges, and upholding the hotel's operational standards.

Key Responsibilities:

• Oversee daily operations of Front Desk and Royal Service

• Ensure flawless guest arrival and departure experiences

• Mentor team members through effective coaching

• Handle guest issues with a focus on service recovery

• Maintain a safe and respectful work environment

Requirements:

• Minimum 1 year of supervisory Front Desk experience

• Proficient in Micros-Opera, Word, and Excel

• Experience in Royal Service preferred

• Degree in Hospitality Management is a plus

• Exceptional attention to detail and interpersonal skills

Embrace this opportunity to lead at Fairmont Banff Springs and impact guests positively through your expertise.
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