Reservations Agent
Listed on 2026-09-17
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Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Seasonal / Summer, Hospitality & Tourism
Sep 17, 2026 11:00 PM Coordinated Universal Time
Type
Full-Time Permanent
Location
Fairmont Hot Springs BC
DetailedJob Description
Position Summary - The Reservations Agent is responsible to assist guests with planning and booking reservations for the resort
Pay for this position is $21.00 per hour.
Major
Duties & Responsibilities:
- Answerall incoming calls with courtesy and ensure efficient resolution of all guest inquiries
- Makeroom reservations and answer quest inquiries
- Inputreservations into PMS system
- Learnand become a master of the property PMS system
- Understand all rooms types and what each room has to offer including the views
- Fully understand the Resort property in order to recommend activities
- Co-operate and accept other assignments as and when required.
Minimum
Qualifications & Skills:
- Excellent written and verbal skills.
- Basic computer proficiency.
- Working knowledge of office equipment such as copier,printer, and scanner.
Who We Are: Fairmont Hot Springs Resort, home to Canada’s largest natural mineral hot springs, is a year-round destinationnestled in the heart of the British Columbia Rocky Mountains and the stunning
Columbia Valley. Guests and dayvisitors can enjoy everything one of Canada’s most all-encompassing experienceshas to offer including the legendary natural mineral hot springs pools, 45holes of golf across 3 courses, a stunning RV resort and a campground, the Natural Springs Spa, our family-friendly ski area, and a variety of outdoor experiences and activities that help connect people with the wonder of nature.
Our Mission: To create warm memories in our year-round mountain getaway.
Our Core Values: Act with Respect, Love where you live and work, Everything with Passion, Always do the right thing, and Make it happen
Who You Are: You are connected with our Mission and Core Values. You describe yourself as someone with a can-do attitude, a strong communicator and you work well with guests and colleagues alike to help create an amazing experience on a daily basis.
Perks and Benefits
:
Golfingat our 2 spectacular courses and our Par 3 during the golf season. Winter season,youcan skiat our ski hill. All year round:
Access to the mineral hot springs pools. The ability to participate in our Recreation and Experience Activities. Discounts on F&B, Retail and Lodging at the resort. Eligibility to participate in our Employee Experience Awards, i.e. Employee of the Month.
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