Inn Manager- Fogo Inn

• Department:
  Executive Management & Support Functions

WHO WE ARE

Fogo Island Inn sits on an island off the northeast coast of Newfoundland. It is owned by
Shorefast , a registered charity of Canada; the beneficiary of its success is the Fogo Island community. Every decision at the Inn, from how we hire to what we serve to who we work with, is made in relationship to this place and the people who call it home.
The Inn is widely recognized as a pioneer of regenerative and community-based hospitality: a working demonstration that tourism, when it is rooted in place and operated with integrity, can strengthen rather than extract from the communities it touches. It is a member of Relais & Châteaux and one of only two Three Key MICHELIN properties in Canada.

The Opportunity
This is a senior leadership role reporting to the COO, with accountability for the operational and financial backbone of the Inn: the team, the systems, the administrative functions, and the day-to-day decisions that keep everything running well.

What You'll Do
Own the financial and administrative backbone

• Track operational spending against budget across departments, flagging variances to the COO proactively
• Partner with senior operations and finance leads on annual budgeting and forecasting, working with department directors to compile accurate cost inputs
• Champion the Inn's revenue targets with the team, ensuring broad awareness of targets across departments
• Oversee purchasing and expense approval processes: approvals followed, records current, efficiencies realized, waste minimized
• Serve as the primary business liaison with accounting, ensuring accurate financial reporting and reconciliation

Manage the team

• Be a visible, accessible, and steady presence for the Inn's department directors and their teams
• Hold directors accountable to their areas while supporting their development as leaders
• Participate in hiring, onboarding, performance conversations, and the people decisions that shape the Inn's team over time
• Work with HR on people matters ensuring processes are followed, documentation is in order, and the team is set up well from the start
• Model the standard: composed under pressure, honest in feedback, generous with recognition

Hold operational responsibility

• Keep senior leadership informed on material issues, opportunities, or decisions, particularly anything with business, guest, or community impact
• Work in close coordination with department directors on scheduling, vendor relationships, and maintenance readiness
• Support the hospitality lead on the guest-facing side when the situation calls for it, stepping in with composure and good judgment

Uphold quality standards

• Maintain working knowledge of the Inn’s quality benchmarks and ensure the operational conditions are in place to support and sustain them
• Track guest experience metrics and flag trends to senior leadership; operational gaps that affect the guest experience are the Inn Manager's to identify and address
• Conduct regular walkthroughs with an eye to standard, maintenance issues, and anything that falls short of what the Inn promises

Connect across shared services

• Be the Inn’s main point of connection to shared services, ensuring the Inn’s needs are clearly represented and consistently followed up on
• Hold accountability for the Inn’s regulatory and compliance obligations such as licensing, health and safety, water testing, fire safety, and other requirements that govern the building and its operation
• Keep senior leadership connected to shared services so that information flows both ways and nothing gets lost between departments
• Proactively flag emerging needs (facilities, staff housing, payroll or benefits issues, financial reporting requirements) before they become…