BASIN Operations Supervisor in Banff

Location: Kananaskis Country (Claresholm)

Join Fairmont Chateau Lake Louise as the BASIN Operations Supervisor and immerse yourself in the beauty of Banff National Park. This dynamic role offers cross-departmental leadership for enhanced guest experiences.

As an Operations Supervisor, you will engage across multiple areas including Food & Beverage and Concierge. You will respond to operational challenges, provide hands-on leadership, and train staff to uphold the highest service standards. This position is perfect for those dedicated to delivering exceptional customer service while thriving in a supportive team environment.

Key Responsibilities:

• Oversee operations in Concierge and Food & Beverage areas

• Actively respond to staffing and operational demands

• Lead by example and ensure guest satisfaction

• Develop and train team members for success

• Consistently uphold service excellence and standards

Requirements:

• Leadership experience preferred in hospitality roles

• Previous spa or cleaning experience beneficial

• Excellent communication skills in English

• Physical ability to manage job demands effectively

• Strong interpersonal and problem-solving capabilities

Enhance guest satisfaction and operational efficiency at Fairmont Chateau Lake Louise.