Overnight Front Desk Supervisor

Location: East Kootenays (Fernie)

About Four Seasons  Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location:  Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences.

At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations.

Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea.

Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.
About

The Role  At Four Seasons Resort and Residences Whistler the Concierge team plays a vital role in creating thoughtful, memorable guest experiences. As a Full Time  Overnight   Front Desk Supervisor  you’ll be responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front Office Managers in managing the Front Desk and Guest Services teams.
This role is suitable to someone who can ensure seamless communication between departments, maintains operational standards and fosters positive guest experiences.
What You’ll Do   Provide exceptional guest experience, addressing inquiries and resolving concerns promptly.
Conduct guest check-ins and check-outs, ensuring accurate room assignments, rates, and billing as well arrange guest requests such a dining reservations, wine tasting or transportation arrangements.
Review daily arrivals, prioritizing VIP, Special Attention Guests, and group check-ins.
Support the Guest Services team with luggage delivery, room escorts, and valet parking operations.
Act as Manager on Duty when necessary, making critical operational decisions
Participate in and lead daily briefings to facilitate smooth communication and operational handovers.
Track, report and analyze guest feedback through Qualtrics to identify service improvement opportunities.
What You Bring   Minimum of 1 year of experience in a Front Desk role within the hospitality industry, preferably in a luxury hotel setting with Opera PMS experience
Excellent…