Golf Operations Assistant

Location: West Cape Breton Island (Baddeck)

Reports to:

Golf Services Supervisor & Head Golf Professional
About Cabot Cape Breton
Located on over three miles of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness—Cabot Cape Breton is Canada’s first and only authentic links golf resort. Featuring 46 holes of exhilarating golf, including two acclaimed World Top 100 courses, 72 rooms of award-winning accommodation, 19 luxury Golf Villas, with 22 additional homes currently under construction, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

Position Overview
The Golf Operations Attendant will play a key role in ensuring the success of a variety of areas within the golf operation. Working closely alongside the Golf Services Supervisors GSS, the Golf Operations Attendant is expected to maintain and exceed the world-class service standards at Cabot Cape Breton while assisting resort guests during their entire golf experience.

Core Competencies
Operational Excellence

Greet all guests in a warm and professional manner - make guests feel welcome and anticipate their needs

Recognize and welcome all new and returning guests with “Welcome to Cabot” or “Welcome back to Cabot Mr./Mrs./etc.”

Assist guests with their golf clubs, set them up on push carts, ensure that the bag is suitable for the caddie when caddies are booked, provide a medical cart when required, and provide club storage services as requested

Provide information and direction to guests to ensure their needs are met and exceeded

Streamline the check in process for resort guests by efficiently communicating with professional shop team members

Responsible for the organization, distribution, general maintenance and cleanliness of all smaller operational vehicles such as medical carts, push carts, house keeping and food and beverage vehicles

Ensure all visible guest areas are clean and presentable at all times

Maintain and uphold the policies, procedures, and reporting of the golf operations as required

Implement any new processes, policies, and procedures as assigned by management

Follow and implement all policies and procedures for the guest rental club program

Maintain the tagging and storage systems in place for guest golf clubs, and clubs arriving/departing by Shipsticks and other shipping methods

Prepare and maintain all golf operational areas including but not limited to Cabot Links and Cabot Cliffs staging areas, Golf Service Supervisor GSS stations, and practice area facilities to meet and exceed Cabot service standards

Set up, maintain, and clean-up the golf academy and practice areas

Be aware of daily hotel activities, group, and VIP arrivals

Preparation and distribution of all guest golf operational amenity items

Offer assistance to all guests and provide them with requested information and directions, personally escorting the guest whenever possible

Assist guests with information on resort amenities, community and surrounding areas, and directions

Focus attention on guest needs, always remaining calm and courteous

Positive and proactive communication with resort guests and team members

Comply with Cabot health and safety legislation

Complete other duties as assigned by management

Qualifications

High school diploma

Must possess a valid driver’s licence and provide a clear driver’s abstract

Commitment to delivering a high level of customer service

Enthusiastic, positive, authentic, engaging, and high energy

Excellent grooming and personal appearance standards

Physical Demands

Long hours moving around, walking, sitting, standing, and crouching while performing other duties is to be expected

Lifting, carrying, pushing, pulling, and otherwise moving luggage, golf clubs, and objects up to 50 lbs in weight