Executive Housekeeper

Position: EXECUTIVE HOUSEKEEPER
Location: Dufferin County (Shelburne)

Salary Range: $55,000.00 To $65,000.00 Annually

Millcroft Inn & Spa is currently seeking an Executive Housekeeper to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

This posting is for an  existing vacancy  within Lais Hotel Properties Limited.

Position Summary:

Administers the housekeeping/laundry functions for the facilities including restaurants, public areas, spas, and guestrooms ensuring that departmental objectives are met both financially and qualitatively.

Duties and Responsibilities:

Providing personalized and exceptional guest service at every given opportunity

Accountable the General Manager, Housekeeping Supervisors, Laundry, Guests and Team Members

Supervises and directs Room Attendants, Night Cleaners, Housepersons

As Duty Manager, supervise all duty staff in hotel (rotating approx. once per month)

Directly responsible to ensure that the property is clean at all times

Directly responsible that ongoing maintenance of furniture, carpeting, equipment and supplies required, are in the highest quality/condition and working order as per Hotel Standards for a four-diamond rating

Planning and scheduling of staff for housekeeping/ laundry department to meet daily requirements

Ensures all LHPL properties’ laundry is collected cleaned, pressed and returned to the individual property in a timely fashion

To ensure sufficient levels of operating equipment for all properties periodically taking a full inventory to ensure replenishment happens as required

Human Resource function related to recruitment, training, motivating and progressive corrective action

Responsible for preparing and maintaining departmental budget objectives within company guidelines

Prepare housekeeping reports as required with respect to inventory levels, staffing, and maintenance and capital improvements as required

Ensure Guest services are delivered promptly and efficiently as per company’s quality standards

Meeting established up-selling and sales goals

Having a thorough knowledge of Lais Hotel Properties’ products and services

Suggesting additional products and services meeting our Guests’ specific preferences

Assessing Guests’ individual needs to meet standards for additional products and services

Actively seeking ways to meet Guests’ product or service needs

Responsibility for ongoing safety compliance by staff including training, monitoring, overseeing and recommending safe work practices

Assist in coordination of planning special events with respect to staff requirements, logistics of space requirements, rooms, etc.

Filling duty manager shifts when required

All other duties as required

Technical/Managerial/Administrative Requirements:

Safety training required

Some supervisory training in employment legislation is required

Must be current on issues and changes within the hospitality industry

Good analytical skills required to anticipate future conditions and respond to needs of those situations

A sound knowledge and understanding of all hotel and restaurant operations

Professional Requirements:

Minimum of Grade 12 required

College education or diploma in hospitality industry is considered an asset, but is not a requirement

Entry to Intermediate Level computer literacy such as Word processing and spreadsheet programs

Hospitality industry specific training (courses, seminars) to keep current in the industry is required

Highly recommended 5-7 years in the hospitality industry (preferably in the area of housekeeping)

Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

Excellent communication skills both written and oral

Highly adaptable and flexible individual who is able to adjust to rapidly changing work demands

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