Guest Experience Team Lead Whistler

Location: East Kootenays (Fernie)

Lead guest service at Scandinave Spa Whistler with positive leadership and clear communication across the Front Desk team. This is a full-time opportunity.
The Guest Experience Team Lead coordinates daily work and supports high service standards. You will delegate tasks, train team members, manage guest recovery, and welcome visitors to the Thermal Journey Experience. The role also includes Zenoti transactions, waitlist management, and operational follow-through.

Key Responsibilities:

Motivate the Guest Experience Team through positive leadership
Delegate daily tasks and ensure equal team distribution
Support complex guest service scenarios and guest recovery
Complete opening, closing, and end-of-day cash-out procedures
Process reservations, sales, and check-ins using Zenoti
Requirements:
Previous experience in a leadership role
Previous customer service experience preferred
Excellent verbal and written communication skills
Proficient with Microsoft Word, Excel, and Outlook
Available full-time, including evenings and weekends
Bring calm problem-solving, leadership, and guest service expertise to the Scandinave Spa Whistler Front Desk team.