Human Resources Manager

At Hinduja Global Solutions (HGS), we’re redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing.

We’re looking for an HR Manager based in Waterloo, Ontario who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to Ontario employment law and broader Canadian HR practices
.

This role is equal parts business partner, culture driver, and HR leader
. You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across Ontario and, where applicable, other provincial regulations
.

• Partner with operations leaders as a trusted HR advisor
• Lead and execute HR programs across the employee lifecycle
• Ensure compliance with Ontario employment legislation (ESA, OHSA, Human Rights Code) and support multi-province considerations
• Use data and analytics to identify trends and drive decisions
• Support attraction & retention strategies in partnership with Recruiting and Compensation
• Coach leaders on performance management, employee relations, and engagement
• Conduct and oversee employee investigations
• Build strong community partnerships and employer brand presence in the Waterloo region
• Develop and mentor HR team members
• Lead key HR projects aligned to business priorities
• 8+ years of HR experience (service-driven environment preferred)
• 5+ years leading people and/or projects
• Strong working knowledge of Ontario employment law
  ; exposure to other Canadian provinces is a plus
• Proven experience handling employee relations and conflict resolution
• Strong business acumen with the ability to influence at all levels
• Data-driven mindset with strong Excel skills
• Bachelor’s degree required (HR or Business preferred)
• CHRP/CHRL or SHRM-CP/SCP is a plus

You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.