Directeur d'unité - Indem-risques

Location: Whitby Region (Gormley)

Overview  Échelle Salariale (sans S’y Limiter): 101,
We’re looking for a Unit Claims Manager, Auto/Property (ISU), to join our Claims Investigative Services Unit in our Mississauga/Ajax office. You will support the development of claims adjusters in their handling of Auto and Property claims, contribute to the implementation of centre of excellence expectations, and help maintain high team productivity and engagement. You will collaborate with peers in the Ontario region to support the Investigative Services Unit and deliver a best-in-class claims experience.
What You’ll Do Here   Directs and coordinates the activities of the adjusters related to the processing of auto and property claims to achieve objectives in terms of commitment, cost management, efficiency and customer service.
Contributes to the achievement of corporate and regional objectives by measuring team performance, ensuring quality of claims handling, and ensuring compliance with standards, procedures and productivity.
Manage the activities of their team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork and guiding their technical training.
Participate in the improvement of operational processes.
Make decisions for their team regarding the processing of claims and the payment of indemnities in accordance with company standards.
Review investigation files and act in a consultative and advisory capacity on claims matters and technical issues including investigation, policy interpretation, and settlement negotiation.
Demonstrate analytical acumen, decision-making skills and develop structured action plans.
Provide leadership and manage the operations of the Unit to achieve key business goals.
Work closely with other Unit Claims Managers and employees in the Investigation Services Unit and Regular Markets to establish timely investigative decisions and act on Fraud Lead action plans.
Establish and maintain productive business relationships and effective communication with other units, including claims and distribution.
Review the work and final products of your team; provide coaching, feedback and/or training as required.
What You Bring To The Table   1+ years in a management role required.
Experience in auto and property claims handling.
Proven ability to lead, coach and mentor staff to achieve results and exceed targets.
Self-motivated and goal oriented, capable of working in a fast paced and changing environment.
Demonstrates strong problem solving and troubleshooting skills.
Excellent communication skills and demonstrated ability to build collaborative relationships with all levels of the organization.
Positive attitude while adapting to changing priorities and taking ownership of work.
Willingness to enroll and complete Chartered Insurance Professional (CIP) designation.
University Degree or any combination of training and experience deemed relevant for the role.
Cares for people. Highly engaged, driving engagement and recognition within a team setting.
Égalité et accessibilité  Ce poste jouera un rôle essentiel au sein de notre équipe. This position will fill an essential role in our team.
Égalité d’accès à l’emploi  - Le respect est une valeur d’Intact. Pour nous, cela veut dire voir la diversité comme une force. Nous veillons à offrir un milieu de travail accessible où tout le monde se sent valorisé, inclus et encouragé à partager son point de vue unique. Nous encourageons les candidatures de personnes appartenant à des groupes dignes d’équité, notamment les femmes, les Autochtones, les personnes handicapées, les personnes noires et les personnes faisant partie de la communauté 2

ELGBTQI+.
Dans le cadre de l’engagement d’Intact envers la réconciliation, nous reconnaissons que nous travaillons sur un territoire habité par les Premières Nations, les Métis et les Inuits; cette histoire s’étend sur plusieurs siècles et continue d’évoluer aujourd’hui. Nous avons mis en place des politiques visant à assurer aux personnes handicapées l’égalité d’accès et de participation, notamment via des mesures d’adaptation en milieu de travail.

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