Office Manager

Location: Atholville

Benefits:

Dental insurance

Free uniforms

Health insurance

Training & development

Reporting to the General Manager, the Office Manager will be responsible for the overall performance of office functions and staff. The Office Manager will be required to track and report on various office functions including sales, payroll, vacations, operations, and other finances. In addition, the incumbent will have a strong emphasis on managing administrative processes.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Service Master Restore maintains the right to modify job duties and responsibilities at its discretion.
Administration Management

Plan, direct, coordinate, and manage various aspects of office operations and procedures to ensure the standards for organizational efficiency and effectiveness are upheld and maintained

Manage performance of office staff, including supervising and delegating responsibilities as needed, completing payroll timesheets and submit to Franchise Owner, and manage vacation schedules of office staff to ensure adequate coverage

Onboard and train new office employees

Respond to and resolve office, building and maintenance issues that arise

Actively manage the meeting schedules for all management within the office and within support functions as necessary

Plan and coordinate client-focused events and internal staff activities

Adhere to security and confidentiality policies all times

Maintenance of office equipment

Implement office and workplace policies and procedures

Monitor and maintain the office supplies, uniforms and equipment inventory as needed

Facilitate exceptional customer service to vendors and suppliers by ensuring inquiries are actioned by the respective parties in a timely manner

Identify resources needed for assignments, assign individual responsibilities and follow-up to ensure timeliness and quality of solutions provided

Responsible for ensuring that Alarm Lock and Safe, Alarm System and Computer back-up are functioning effectively

Attend to incoming calls when receptionist is unavailable

Preparing for weekly meeting with the Franchise Owner to review financial condition of the company

Operations

Support operations to help ensure efficiencies and compliance to company policies

Assist operations with proper completion of work orders including crew and subcontractor performance, file documentation, and communication with the customers

Order and maintain marketing materials utilized for all current campaigns

Prepare for weekly meetings with the General Manager to review company operational functions

Establish and maintain strong relationships with other Service Master franchisees

Manage customer complaints and involve respective resources to establish a sustainable solution

Conduct exit interviews for employees leaving the company

General

Maintain professional conduct and appearance in all internal and external facing activities

Establish positive rapport with clients when possible

Provide an exceptional level of service that exceeds the expectation of the client

Conduct all work in accordance with company safety policies to ensure a safe work environment

Adherence to all company workplace policies

Perform other duties as may be required

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines

Strong management, planning and leadership skills

Highly effective negotiation and conflict resolution skills

Demonstrated ability to exercise necessary cost control measures

Effective communication skills both written and verbal

Ability to engage clients and deliver excellent service

Thorough decision making skills

Highly organized, strong attention to detail and ability to multi-task

Demonstrated sound work ethics

Proven ability to build and maintain strong working relationships

Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines

Operates with honestly and integrity with a genuine desire to make valuable contributions to the team

Team player that fosters team-based learning

Works well independently and in a team environment

Work Experience Requirements
Work experience required:
Minimum of five (2) years of experience in a management or…