Director of Hospitality

Location: Sun Peaks

Join us at The Sun Peaks Grand Hotel & Conference Centre, where breathtaking mountains meet bold ambition. We are seeking a Director of Hospitality to serve as a strategic leader in shaping and elevating our accommodation portfolio.

This is not a traditional operational role - it is a leadership opportunity focused on guest experience strategy, portfolio development, and organizational growth. We are looking for a dynamic self-starter who is equally strategic, collaborative, and influential, with the ability to lead through communication, innovation, and partnership.

As a key member of the leadership team, the Director of Hospitality will oversee strategic planning, development initiatives, and cross-functional project leadership across our full accommodation portfolio, including the Hotel, the Residences, Employee Housing, and Third-Party Property Management operations. This role will guide portfolio performance, capital planning, and guest experience innovation while ensuring alignment with organizational growth objectives and our values-driven culture.

The ideal candidate is a forward-thinking hospitality leader with extensive experience in resort or mountain destination environments. A passion for continuous improvement, sustainable growth, and delivering exceptional guest and employee experiences is essential. Success in this role requires the ability to influence across multiple business areas while fostering collaboration, accountability, and operational excellence.

This position requires on-site presence at the designated location.

Compensation
$105,000 – $115,000 per annum

Skills & Experience You Bring

Minimum 10 years of progressive leadership experience in hospitality or a related industry.

Post-secondary education in Hospitality Management, Business Administration, or a related field; equivalent combination of education and experience will be considered.

Strong understanding of organizational behaviour, leadership principles, and governance frameworks, with the ability to apply these in a complex operational environment.

Demonstrated financial and business acumen, including the ability to interpret financial statements, manage budgets, and make decisions that support overall business performance and profitability.

Proven experience in leading strategic initiatives, organizational change, and continuous improvement within a multi-team or multi-disciplinary environment.

Demonstrated commitment to stakeholder satisfaction, financial performance, and service excellence.

Proven success leading strategic initiatives and managing cross-functional or multi-disciplinary teams.

Strong ability to build, develop, mentor, and motivate high-performing teams in a dynamic environment.

Demonstrated expertise in guest experience design and service excellence, with the ability to evolve service standards based on feedback, data, and operational insight.

Data-driven decision-making skills, with the ability to interpret and act on key performance indicators, guest satisfaction metrics, and operational data.

Exceptional written and verbal communication skills, with the ability to influence, engage and build credibility at all levels of the organizational levels.

Strong cross-functional collaboration and stakeholder management skills, with the ability to align priorities and deliver results across departments without direct authority.

Experience with crisis management and operational decision-making in fast-paced, high-pressure environments, including guest incidents and service disruptions.

Working knowledge of hospitality systems and technology platforms (e.g., property management systems, scheduling tools, and reporting systems) to support operational efficiency and decision-making.

Primary Responsibilities

Provide strategic and operational leadership across the accommodation portfolio (employee accommodation, third-party property management, including residences ownership and strata management) ensuring alignment with organizational objectives, governance expectations, and service standards.

Build, develop, and empower leaders and teams, fostering a culture of accountability, high performance, and continuous…