Casualty Claims Leadership

Position: Casualty Claims Leadership Role
Location: Grand Rapids

Embrace a leadership role in casualty claims with The Hanover. This full-time hybrid position allows you to guide a skilled team while delivering exceptional claims management from various office locations.

As the Manager of Casualty Claims, you will oversee claims handling operations, mentor your team, and ensure compliance with all guidelines.

Your role will involve performance assessments, implementing initiatives for improvement, and managing escalated claims disputes. Leverage your expertise to streamline processes while reinforcing a culture of teamwork and accountability.

Key Responsibilities:

• Lead claims handling operations and team management

• Evaluate employee performance with data-driven methods

• Develop fraud prevention protocols and implement best practices

• Negotiate in contested claims, focusing on satisfactory resolutions

• Collaborate with legal teams for comprehensive claims management

Requirements:

• Bachelor’s degree and 5-7 years in claims management

• Skilled in Microsoft Office and analytical tools

• Demonstrated ability to mentor and motivate teams

• Strong written and verbal communication skills

• Knowledgeable in claims processes and risk management

Elevate The Hanover's claims service while fostering a high-performing culture in your managerial role.
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