Senior Field Communications Officer; Program Admin Officer

Position: Senior Field Communications Officer (Program Admin Officer 4)
Location: Hants County (Shubenacadie)

Select how often (in days) to receive an alert:

Senior Field Communications Officer (Program Admin Officer
4)
Competition # :  49794

Department:
Emergency Management

Location:

DARTMOUTH

Type of Employment:
Permanent

Union Status:  NSGEU - NSPG

Closing Date: 16-Sep-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us
The Department of Emergency Management is responsible for leading disaster and emergency planning, preparedness, response and recovery activities on behalf of the Province of Nova Scotia. The objective of the Department is to ensure that Nova Scotians are safe, prepared and resilient in the face of disasters and emergencies. The Department leads the coordination and co-operation of partners and resources during provincial-level critical incidents, supports municipal and other partners in regional-level and local events, administers the province’s 911 service, maintains critical communications infrastructure and supports operations of our regional emergency management centres.

The Department also works to ensure critical government services continue to function during and after critical events.

The Incident Management and 911 Branch is dedicated to ensuring the safety and resilience of our Province by:

Rapidly coordinating provincial response and critical infrastructure partner resources

Effectively managing incidents to minimize impact and restore normalcy as quickly as possible

Ensuring integrated emergency responses through the Provincial Coordination Centre

Strengthening critical communications infrastructure through the establishment and oversight of the Public Safety Field Communications Agency. The Agency’s mission is to create a Centre of Excellence in the delivery of public safety communications, dispatch, and related technologies across Nova Scotia and Atlantic Canada

Managing and modernizing the emergency 911 system, including the move to Next Generation 911

About Our Opportunity
The Public Safety Field Communications Agency is responsible for managing public safety and public works two-way radio communications, infrastructure, and dispatch services on behalf of the Province.

Senior Field Communications Officers (FCOs) are the senior client- and partner-facing resources within the Public Safety Field Communications Agency (PSFC) and are responsible for meeting the operational needs of users of radio and other telecommunications systems in the public safety, emergency management, and field operations realms. At any given time, each is responsible for overseeing and delivering multiple strategic projects, which may be related to a single client agency or involve horizontal delivery across multiple departments or agencies.

This may include, for example, onboarding of new client agencies on provincial radio systems/infrastructure, technology upgrades/replacements, managing governance projects, or bringing multiple agencies together to find new ways to communicate during emergencies. The Senior FCOs foster interoperability between and among agencies (a primary strategic goal of PSFC) in everything they do and consistently manage strategic alignment between PSFC and client agencies.

They will serve as the expert technical and operational resources for all stakeholders.

In addition to their front-line service delivery, the Senior FCO lead a small team and will be responsible for ensuring that clients' inquiries are appropriately triaged to ensure timely service.

Primary Accountabilities

Manages and delivers on multiple internal or client projects. Activities include developing project scope, analyzing business requirements, managing project resources and timelines, and coaching the project team to ensure effective project delivery.

Develops significant aspects of stakeholder communications to promote Agency initiatives, activities, and communicate Agency goals.

Monitors the operational environment and identifies needs and shortcomings resulting in client needs not being met. Works to generate strategic alignment between the activities and goals of the Agency and the activities of client agencies. Seeks opportunities for cooperation or shared service delivery.

Researches, develops, and implements Standard Operating Procedures, policies, best practices, and governance mechanisms related to public safety operations and telecommunications systems

Prepares and communicates cost estimates for projects and helps client agencies develop business cases where needed

Acts as an expert resource, consultant, and technical expert to support clients and partner agencies through questions and challenges related to radio communications and associated technologies

Serves as a Communications Unit Leader – delivering on-scene mobile communications support services to emergencies and events, and leading the communications unit as required to deploy staff and equipment to support such events. Serves as the agency lead on communication planning for large events and exercises.

May be required to support the Provincial…