Retail store supervisor

Location: Cariboo and West Okanagan (100 Mile House)

Food Service Supervisor
A&W Restaurants

Location:

Williams Lake, BC (Norland Enterprises Ltd.)
Address: 1039 Highway 97 South, V2G 2W3

Employment Type:

Full‑time
Hours per Week: 32
Position(s): 2

Start Date:

As soon as possible

Wage: $22 per hour

Language:
English

Education:

Secondary School Certificate or equivalent

Experience:

3 years in food preparation or food service

Bounts & Benefits

Employee‐contributed single or family Medical and Dental Benefit plan, including Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care

Basic and Optional Life Insurance

Optional employee‐contributed Group RRSP

Employee contribution to optional health benefits

Responsibilities

Supervise, coordinate, and support front‑line staff during assigned shifts to ensure efficient restaurant operations.

Ensure food quality, safety, and service consistency, adhering to all A&W standards and provincial health, safety, and employment regulations.

Maintain safety and well‑being of all customers and staff.

Monitor restaurant readiness to meet production demands, maintain food quality, speed of service, and overall guest experience.

Open and close the restaurant, including handling float and safe access.

Schedule staff activities, assign stations, and manage breaks.

Resolve operational issues involving staff, customers, or restaurant systems according to company policies.

Make decisions that balance food quality, service times, labour cost, and operational efficiency.

Maintain records and complete daily paperwork and shift documentation.

Support training, coaching, and onboarding of new employees.

Address performance concerns professionally, escalating when appropriate.

Ensure adherence to sanitation, hygiene, and safe food handling protocols.

Complete daily and weekly accounting administration tasks.

Support inventory control by counting inventory, estimating needs, placing orders, and monitoring waste and usage.

Apply cash‑handling procedures and principles of cost control, including food and labour cost awareness.

Assist in maintaining records of stock, sales, wastage, and repairs.

Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.

Ensure safe food handling practices are consistently followed.

Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.

Manage guest concerns, incidents, or complaints using service recovery guidelines.

Ensure team appearance and professionalism meet A&W standards.

Qualifications & Requirements

Completion of secondary school or equivalent is required.

Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.

FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).

Previous supervisory or leadership experience in a food service environment preferred.

Strong communication, conflict resolution, and organizational skills.

We are committed to creating a positive, people‑centered workplace built on respect, teamwork, and open communication, where team members can learn, grow, and succeed.

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