Restaurant Manager

Tim Hortons is Canada’s leading quick-service restaurant brand, known for its premium coffee, fresh food offerings, and commitment to outstanding customer service. With thousands of locations nationwide, Tim Hortons plays a vital role in communities by delivering consistent quality and a welcoming environment for guests.

Our Singhampton location operates in a fast-paced rural setting and requires strong leadership to manage operations, ensure high service standards, and support team development. We are looking for an experienced Restaurant Manager to oversee daily operations, drive financial performance, and maintain brand excellence.

• Location:
  
  794047 County Rd, Suite B, Singhampton, ON N0C 1M0
• Work location:
  
  On site
• Salary: $36.92 annually / 30.00 to 40.00 hours per week
• Terms of employment:
  Permanent employment, Full-time
• Schedule:
  
  Early morning, Morning, Day, Evening, Night, Shift, Weekends, Holidays
• Start date:
  
  As soon as possible
• Vacancies: 2 vacancies

• Languages:
  
  English

• Secondary (high) school graduation certificate
• Post-secondary education in hospitality, business, or a related field is considered an asset

• 3–5 years of experience in a quick-service restaurant environment
• Previous experience in a management or supervisory role is required

• Rural area

• Work must be completed at the physical location. There is no option to work remotely.

• Plan, organize, direct, and control daily restaurant operations to ensure speed of service delivery in accordance with
• Establish and implement operational procedures in accordance with head office standards and audit requirements
• Monitor service quality, food preparation standards, and overall customer experience
• Ensure compliance with all health, safety, sanitation, and food handling regulations

• Recruit, hire, train, schedule, and manage restaurants and staff
• Conduct onboarding and continuous training for new and existing employees
• Provide ongoing performance feedback and conduct formal performance reviews
• Motivate and lead team members to achieve service, sales, and operational targets
• Identify high-potential employees and support their development and career progression
• Manage staff scheduling to ensure adequate coverage across all shifts including managing SPLH

• Monitor daily sales performance and support achievement of sales targets
• Assist in budgeting, cost control, and operational expense management
• Oversee cash handling procedures and ensure accuracy of daily financial reporting
• Identify opportunities to improve profitability and operational efficiency

• Monitor inventory levels and ensure timely ordering of food, beverages, and supplies
• Control waste and variances, and ensure proper storage and usage of products
• Coordinate with suppliers and vendors to maintain consistent supply chain operations

• Ensure high levels of customer satisfaction and service quality through positive google reviews
• Handle and resolve customer complaints and operational issues professionally including online platforms
• Maintain a positive dining experience for all guests

• Enforce workplace safety policies and security procedures to protect employees and guests
• Ensure compliance with Tim Hortons corporate policies and franchise and brand standards
• Assist in reducing theft, loss prevention, and maintaining secure operations

• 16 to 20 staff members

• Food Service Manager Certification (required)
• Food Handler Certification (required)
• Valid driver’s licence (asset)

• Computer and technology knowledge:
• Accounting software
• Electronic cash register systems
• MS Excel Spreadsheet
• MS Office
• MS Outlook
• MS Power Point
• MS Windows
• MS Word

• Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks, Multitasking
• Attention to detail is critical
• Standing for extended periods
• Personal suitability
• Strong multitasking skills
• Excellent communication skills
• Ability to manage and motivate staff effectively