Montana's Front house Supervisor

Position: Montana's Front of the house Supervisor
Location: Northeastern Alberta (Fort Chipewyan)

Montana's is hiring a Front of the house supervisor at our Fort McMurray location!  Montana’s is where BBQ-lovers, friends and family alike get together in an energetic gathering place to devour mouth-watering favorites fresh off the grill. We’re looking for friendly, down-to-earth Team Members who are passionate about cooking or serving the best BBQ in Canada and want to have a great time doing it.
As a Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant.

What You Will Do In This Role  Deliver a Perfect Guest Experience   Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected
Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere
Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
People Development – Q-Crew Engagement   Train and develop Q-Crew by providing coaching and performance improvement measures
Participate in the training process for hourlyQ-Crew
Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results
Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other
Financial and Restaurant Profitability   Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc)
Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget
Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc.
Restaurant Quality / Operational Excellence   Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO)
Maintain standards for restaurant opening and closing procedures and the uniform policy
Complete and track completion of all activities of the daily checklists
Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications
Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures
Food / Restaurant Safety   Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS
Ensure compliance with respect to cash and inventory controls
Ensure compliance with responsible alcohol service
What Were Are Looking From You   Prior experience in a hospitality setting
Strong interpersonal and communication skills for interacting with the restaurant team and Guests
Knowledge of Point of Sale Systems
Ability to work in a fast-paced environment while balancing competing priorities
Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests
Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively
Superior interpersonal skills and ability to work as part of a team
Ability to multi-task and maintain high energy in a fast-paced…