Outbound Sales Representative

Position: Full-Time Outbound Sales Representative (Urgently Hiring)
Location: North Sydney South Central

LOCATION  Sydney, NS

POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you motivated by achieving goals and connecting with people? We're seeking a  Full-Time Outbound Sales Representative  to proactively reach out to prospective customers, build relationships, and promote products and services.

If you're energetic, persuasive, and driven by success, this could be the perfect opportunity for you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Make outbound calls to prospective customers.

Present products and services confidently and professionally.

Identify customer needs and recommend appropriate solutions.

Build rapport and maintain positive customer relationships.

Meet or exceed individual sales goals and performance metrics.

Accurately document customer interactions.

Follow all sales scripts, compliance guidelines, and company policies.

Collaborate with team members to achieve overall sales objectives.

CANDIDATE QUALIFICATIONS
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older.

High school diploma or GED required.

Excellent verbal communication skills.

Strong persuasive and negotiation abilities.

Comfortable making a high volume of outbound calls.

Basic computer skills.

Self‑motivated with a goal‑oriented mindset.

Ability to work a full‑time schedule.

Nice to Have

Previous outbound sales experience.

Call center sales experience.

Experience meeting sales quotas.

CRM software experience.

Upselling or cross‑selling experience.

Bilingual or multilingual skills.

CONDITIONS OF EMPLOYMENT
All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual…