Inside Sales Representative

About Us:

Malach Metal and Machining is a Manitoba based manufacturer known for precision, craftsmanship, and reliable service. We take pride in the work we produce and the people who make it possible. Our team driven culture values safety, continuous improvement, and strong working relationships. We believe in creating an environment where people feel respected, supported, and equipped to grow their skills.

Our team works in a fast-paced, hands-on manufacturing environment where communication, accountability, teamwork, and doing the job right matter. We are continuing to grow our customer base and are looking for an energetic sales professional who is excited by the challenge of finding new business, starting conversations, and turning opportunities into long-term partnerships.

Your Impact:

As an Inside Sales Representative, you will play a key role in growing Malach's business by identifying prospective customers, making outbound calls, booking qualified sales appointments, developing new opportunities, and building strong relationships with both prospective and existing customers.

This is a role for someone who genuinely enjoys sales.

You are comfortable picking up the phone and making the first introduction. You do not get discouraged by hearing "no." You are naturally curious about a customer's business, confident asking questions, and motivated by finding the next opportunity.

Success in this role comes from consistent activity, strong follow-up, relationship building, and a genuine drive to move opportunities forward.

Why This Opportunity Matters:

Growth does not happen by waiting for the phone to ring.

This role will help Malach proactively build its sales pipeline, introduce our manufacturing capabilities to new customers, reconnect with past opportunities, and create meaningful conversations for our Sales team.

You will have the opportunity to build relationships from the ground up and see the direct impact of your work as prospects become customers and customer relationships continue to grow.

We are looking for someone with initiative, persistence, confidence, and a strong sense of ownership. Someone who sees a lead and thinks, "I'll find a way to get the conversation started."

Primary Areas of Influence:

Outbound Prospecting and Cold Calling:

• Make consistent outbound calls to prospective customers within identified markets and territories.
• Research and identify potential customers that align with Malach's manufacturing capabilities.
• Confidently introduce Malach, our capabilities, and the value we can provide.
• Navigate gatekeepers and identify appropriate decision-makers.
• Use phone, email, Linked In, and other approved methods to develop new contacts.
• Maintain a disciplined prospecting schedule and activity level.
• Follow up persistently and professionally with prospects who are not yet ready to buy.

Appointment Setting and Lead Development:

• Turn prospecting activity into qualified appointments and sales conversations.
• Identify customer needs, challenges, upcoming projects, and potential manufacturing requirements.
• Ask effective discovery questions to determine whether an opportunity is a strong fit for Malach.
• Schedule meetings for the appropriate Sales team member when further technical or commercial discussion is required.
• Ensure Sales leaders have appropriate background information before scheduled customer meetings.
• Follow up after meetings to maintain momentum and ensure agreed actions are completed.

Customer Relationship Development:

• Build professional, genuine relationships with customers and prospective customers.
• Maintain regular communication with assigned accounts and prospects.
• Learn about each customer's business, products, purchasing cycles, challenges, and future requirements.
• Identify opportunities to expand existing relationships and introduce additional Malach capabilities.
• Respond promptly and professionally to customer inquiries.
• Become a trusted and reliable point of contact for customers.

Sales Pipeline Management:

• Maintain accurate prospect, customer, opportunity, and activity information within the company's CRM or sales tracking system.
• Track calls, emails, appointments, follow-ups, opportunities, and next actions.
• Maintain an active pipeline of prospects at different stages of development.
• Prioritize opportunities based on potential, timing, customer needs, and probability of success.
• Ensure leads do not become inactive because of missed follow-up.
• Provide regular updates regarding sales activity, opportunities, challenges, and upcoming priorities.

Lead Generation and Market Development:

• Research target industries, companies, markets, and potential accounts.
• Identify new contacts and decision-makers within prospective organizations.
• Support targeted campaigns and business development initiatives.
• Re-engage previous customers, dormant accounts, past inquiries, and previously quoted opportunities where appropriate.
• Identify emerging customer needs or market opportunities and share information with the Sales team.
• Help…