Senior Security Systems Technician

For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.

This role requires an experienced technician capable for advancing complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations. Senior Technicians play a critical role in technician development, quality control, and customer satisfaction.

• Provide technical support to field technicians.
• Assist with project planning and execution.
• Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
• Review installation quality and workmanship.
• Support commissioning and technical escalations.
• Assist with manufacturer training initiatives.
  Advanced Security Systems
  Intrusion Systems
• Advanced troubleshooting of intrusion alarm systems.
• Commission complex alarm installations.
• Resolve communication failures.
• Conduct ULC-related inspections and testing.
• Support monitoring integrations.
  Access Control Systems
• Configure and commission complex access control systems.
• Troubleshoot controllers, readers, and field devices.
• Support enterprise-level deployments.
• Verify system performance and functionality.
• Conduct quality assurance inspections.
  Surveillance Systems
• Configure and commission advanced IP surveillance systems.
• Troubleshoot networked video systems.
• Optimize camera layouts and performance.
• Conduct surveillance system audits.
• Verify recording retention and performance standards.
  Fiber Optics
  Senior Technicians must be capable of:
• Fiber troubleshooting
• Fiber certification
• Fiber commissioning
• OTDR testing
• Interpreting OTDR results
• Diagnosing communication failures
• Documenting fiber deficiencies
  System Commissioning
• Commission newly installed systems.
• Verify programming.
• Verify customer requirements are met.
• Conduct acceptance testing.
• Perform final system verification.
• Resolve deficiencies prior to customer turnover.
  Quality Assurance
  Senior Technicians are responsible for:
• QA inspections
• Workmanship reviews
• Installation audits
• SOP verification
• Deficiency identification
• Corrective action recommendations
  The Senior Technician acts as a quality gatekeeper before customer acceptance.

• Access Control Systems
• Video Surveillance Systems
• Intrusion Alarm Systems
• Mobile Applications
• User Management
• Basic Troubleshooting
• System Reporting Functions
  Documentation
  Review and complete:
• Service Reports
• Inspection Reports
• Commissioning Reports
• Certification Reports
• Deficiency Reports
• As-Built Documentation
• Customer Turnover Documentation
  Required Qualifications
  Experience
• Minimum 5+ years of industry experience
• Commercial security systems experience
• Access control experience
• Video surveillance experience
• Structured cabling experience
• Fiber optic experience
• Advanced troubleshooting experience
  Technical Requirements
• OTDR Testing
• Fiber Certification
• System Commissioning
• Complex Access Control Systems
• Enterprise Surveillance Systems
• Quality Assurance Inspections
• Customer Training
• Project Coordination
• Technical Escalation Support
• Advanced Troubleshooting
• These competencies align with New Age’s Senior Technician certification requirements.

• ICT
• Axis Communications
• Milestone XProtect
• CDVI
• Mircom
• Door Guard
• Uni Fi Networking
  Required Certifications
• Working at Heights
• WHMIS
• Aerial Lift Certification (Scissor Lift)
• Aerial Lift Certification (Boom Lift)
• Valid Ontario Driver’s License
  Preferred Certifications
• ULC Intrusion Certification
• ULC Protective Signalling Systems
• ATC Certification
• ICT Certification
• Axis Certification
• Milestone…