E-COMMERCE​/CLERK

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

MINIMUM

* Ability to work without supervision

* Ability to read shelf tags

* Excellent oral/written communication skills

* Basic math skills (i.e., counting, addition, and subtraction)

DESIRED

* Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

* Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

* Adhere to local, state, and federal laws, food safety procedures, and company guidelines

* Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones

* Initiate and complete selection process for customers' on-line orders

* Read and follow directions given in the note section

* Ensure quality and freshness of all items chosen

* Communicate with customers via a portable phone and respond to calls in a professional and timely manner

* Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars

* Process the orders through the point of sale (POS) system

* Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

* Scan and bag orders on the go while following all bagging standards

* Communicate any substitutions or exceptions to customer's order at time of pick-up

* Maintain organization and cleanliness of staging areas and equipment

* Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

* Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

* Perform required opening and closing procedures

* Learn and adapt to new and improved processes

* Assist in training new e-Commerce team members

* Meet/exceed productivity standards

* Ability to work cooperatively in high paced and sometimes stressful environment.

* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

* Ability to act with honesty and integrity regarding customer and business information.

* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

* Must be able to perform the essential job functions of this position with or without reasonable accommodation