Administrative Assistant

Position Title

Administrative Assistant

Created in 2015, the Combined Regional Communications Authority (CRCA) is a regional emergency communications center that proudly emergency dispatch services for 4 law enforcement agencies, 8 fire protection districts, 4 EMS provides, and 2 search and rescue teams in Fremont and Custer Counties in Colorado. CRCA is the primary public service answering point (PSAP) for all 911 calls across both counties, covering 2,274 square miles and a combined population of over 50,000 people.

Under general supervision, the administrative assistant performs a variety of administrative support functions for the Director and Deputy Director of CRCA as assigned.

The essential duties and responsibilities listed below are central to the job or are the reason the position exists, and the employee must be able to perform each essential function satisfactorily. This list is not designed to cover or contain a comprehensive list of all duties and responsibilities. Duties and responsibilities may change at any time with or without notice.

Independently or with minimal supervision:

• Receives and prepares all open records requests.
• Distributes copies of applicable reports to appropriate agencies, such as attorneys’ offices, insurance companies, and citizens as requested.
• Performs database record research and provides information to employees, attorneys, and others as allowedby law.
• Performs cashier and receptionist duties including collecting miscellaneous fees and payments and answering telephones.
• Maintains physical files of all open records requests, invoices, and payments received.
• Provides excellent customer service to external and internal customers including but not limited to effectively listening and communicating, providing accurate information, offering solutions, assisting in resolution, and ensuring timely follow up as needed

• Reconciles purchase card receipt statements monthly.
• New hire management to include, application tracking, correspondence, backgrounds, testing, and interview scheduling.
• Processes payroll on a bi-weekly basis.
• Work closely with Executive Director and Deputy Director in all areas of center business.

The following duties, although not essential to the position, are important components to the smooth and efficient operation of the Center.

• Transcribes meeting or interview notes and distributes departmental mail.
• Compiles and submits monthly and annualcallstatistics tothe Director and Deputy Director.
• Attends or completes trainings, seminars, and meetings as required.
• Performs related duties as established by law or ordinance or as reasonably directed by the Deputy or Executive Director.
• Ability to maintain monthly and annual phone call andcall for servicestatistics.
• Event planning

• High-school diploma or GED.
• Valid driver’s license and satisfactory driving record.
• Type 40 WPM.
• Knowledge of the practices and methods of data entry and records management.
• Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to communicate effectively verbally and in writing.
• Ability to write routine reports and correspondence.
• Ability to distribute copies of applicable reports to appropriate agencies.
• Ability to build effective relationships as needed with employees, government officials, contractors, vendors, and the public.
• Skilled in performing database record research.
• Skilled in cashier and receptionist duties including collecting miscellaneous fees and payments, answering telephone, and ordering office supplies.
• Familiar with basic computer functions. Proficient in Microsoft Office Suite or related software, Google Workspace, and Adobe.
• Knowledge of basic office equipment including but not limited to copiers, fax machines, and multi‑line phone systems.
• Ability to follow spoken and/or written directions.

• 2 years’ experience in an office setting
• Knowledge of the…