IT​/AV Systems Support Specialist

IT/AV Systems Support Specialist Job Description

Reports To:

General Manager

FLSA Status:
Fulltime, Salary-exempt

Prepared By: HR Director

Prepared Date: 8/26/2026

Compensation: $65,000 - $85,000 annually

The Royal Gorge Route Railroad is one of America’s premier tourist destinations and Colorado’s most breathtaking rolling restaurant serving more than 200,000 guests from around the world annually. Founded in 1998 by a family of travel and tourism pros, we have grown our business by bringing together a team that is passionate about guest service, great food and creating memorable experiences.

In addition to the Royal Gorge Route Railroad, our guest offerings include the Happy Endings Caboose Café, Antithesis Mansion Restaurant, and several long- and short-term stay properties in the Royal Gorge Region and across the United States.

We value our staff, and we like to have fun. In addition to becoming an integral part of our team, Full-Time staff members enjoy excellent perks, including 100% covered premiums for employees and immediate family members for health, dental and vision insurance, paid time off, up to an 8% 401k match, opportunity for employee and family scholarships, retail discounts, free tickets, and opportunities for growth

If you’re an energetic team player who wants to love where you work while making a great living,

The Royal Gorge Route Railroad is seeking a hands-on IT & AV Systems Support Specialist to spearhead our on-site technology operations. This complex, multi-faceted role supports multiple business units and ensures seamless functioning of all IT and Audio-Visual systems. This position will transition daily IT duties from external vendors and serve as the primary internal resource for all hardware, software, and AV needs.

• Oversee and maintain IT infrastructure across:
  • Business office LAN & peripherals
  • Point of sale (POS) systems and connectivity (Train + Mansion + Caboose operations)
  • Audio-Visual systems (boardrooms, Laser light show trains, events, etc.)
  • Onsite desktops, laptops, Wi‑Fi, printers and A/V devices
• Provide day-to-day support for hardware and software systems across offices, ticketing counters, POS systems, and business operations.
• Act as first responder for IT outages and equipment malfunctions
• Troubleshoot and resolve IT issues related to Windows operating systems, networking, printers, tablets, handhelds, and cloud-based software.
• Document system configurations, network diagrams, and incident reports
• Support and maintain the ticketing and reservation system
• Collaborate with department leaders to align systems with business needs
• Ensure continuous operation of Wi‑Fi, A/V and communications systems across all train cars.
• Assist with server and network maintenance, upgrades, and backup routines.
• Configure new hardware, install software, and update systems as needed.
• Maintain IT asset inventory and ensure security protocols are followed.
• Provide technical support and training to staff on systems use and best practices.
• Manage vendors and contractor relationships as needed for system upgrades or issue resolution.
• Monitor cybersecurity and data protection measures in accordance with company policy.
• Participate in after-hours or weekend support rotation, as needed, especially during peak tourism season.
• Keep current on AV & IT trends, attend training courses and earn certifications as needed
• Train and mentor users and cross-train internal staff for redundancy when possible
• Maintain, monitor, and oversee the Company’s railroad (RCA) radio communication systems and related equipment to ensure reliable operation and compliance with all applicable Federal Railroad Administration (FRA) and Federal Communications Commission (FCC) rules
• Other duties as assigned by management

• Required:
  • 5+ years’ experience in IT infrastructure (network, Wi‑Fi, endpoints)
  • 3+ years’ experience in Audio-Visual system support or management
• Preferred:
  • IT certifications (CompTIA A+/Network+, Microsoft MCSA, Cisco CCNA)
  • AV credentials (CTS, Crestron/Extron certification)
  • Current FCC License/Certification

• Experience managing migrations…