Customer Service Representative

Select Medical -  -  - Responsibilities:
Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor.;
Understand insurance and patient responsibilities related to account balances and billing.;
Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary.;
Accurately process patient payments and apply them to accounts.;
Document all communication related to patient accounts in the billing system.