Senior Manager, Software Quality Engineering

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview:

The Senior Manager, Quality & Engineering requires strong technical capabilities plus an instinctive, problem-solving mentality and experience conceptualizing and creating out-of-the-box solutions. The Senior Manager, Quality & Engineering requires deep expertise in software quality, test automation, and Agile execution. Working closely with senior engineers and product leaders, this role embeds quality into every stage of sprint delivery, manages technical debt, and ensures data integrity - all within Inovalon's fast-growing IT Healthcare Informatics industry.

Duties and Responsibilities:

* Serves as a second-level manager overseeing first-level managers, supervisors, and a cross-functional team of Quality Assurance and Performance Engineers and Testers; provides direct support for critical issue resolution and risk mitigation.

* Manages and coordinates onshore and offshore staff across Agile/Scrum delivery teams; ensures clarity of roles, sprint expectations, and individual accountability.

* Establishes operational objectives, policies, procedures, and work plans; delegates assignments and advises teams on moderately complex matters.

* Owns hiring, performance appraisals, and talent decisions for direct reports; actively mentors QA Engineers, Quality Analysts, and developers on Agile practices and quality ownership.

* Makes decisions with direct impact on medium-term (1+ year) team and program outcomes; develops and executes policies with potential company-wide effect.

* Drives the strategy and execution of larger enterprise initiatives, contributing across multiple areas of the organization.

* Maintains expert-level knowledge of Inovalon's products and services to inform quality strategy and meet product development requirements.

* Leads implementation of technical solutions, ensuring best practices in architecture, design, development, and quality engineering are consistently applied.

* Defines, develops, and deploys the product quality assurance and performance strategy across all phases of the product development lifecycle.

* Owns checklists and Definitions of Done (DODs) for software testing, performance, and deployment; ensures delivery against all QA goals and objectives.

* Selects and maintains tools and methodologies to identify defects, enforce quality standards, and ensure the effectiveness of essential QA infrastructure.

* Drives continuous adoption of test automation; stays current with industry trends and recommends process improvements and alternative testing approaches.

* Delivers, revises, and approves test plans; establishes and maintains high standards for test coverage and release readiness, including within MPP and data-intensive environments.

* Provides oversight of sprint delivery timelines and quality gates; ensures team adherence to development schedules and product specification requirements.

* Develops clear, realistic execution plans aligned with customer commitments set by business development and product teams.

* Allocates resources effectively and removes impediments to protect the team's ability to deliver each sprint goal.

* Anticipates product release risks and takes timely corrective action; flags interdepartmental delivery timing and output quality issues.

* Addresses complex, ambiguous challenges requiring conceptual thinking and deep organizational knowledge; navigates quality, platform health, and technical debt issues with both strategic and hands-on judgment.

* Engages regularly with cross-functional and senior management on matters affecting functional areas, departments, and external customers; influences stakeholders and drives alignment on departmental outcomes.

* Establishes and maintains documentation policies for all products.

* Maintains compliance with Inovalon's policies, procedures and mission statement.

* Adheres to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.

* Fulfills those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

* 5+ years leading QA teams as a QA Manager, Test…