Pursue Purpose

Job Opportunity

This role will focus around 80% on buildouts and 20% on business analyst responsibilities. Must be innovative, pivot quickly and problem solve. This is a collaborative team and tickets are not siloed.

Location:

Canonsburg, PA or possibly could sit in Pittsburgh, PA. Hybrid

Schedule:

Monday and Friday are WFH, Tuesday-Thursday in the office.

Experience and

Education:

• Seven years of professional level technical/industry experience- telecom industry
• Four years of experience with Service Now Service Management System
• Experience managing Business Rules, Client Scripts, UI scripts, Script Includes, Flows, and catalog items in the Service Now platform.
• HS Diploma or equivalent.
• CSA Certification desired.

Responsibilities:

• Participate in design, planning, and review of new applications.
• Work with representatives from the various lines of business to identify and anticipate process improvement opportunities and to develop potential solutions.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Write high-quality, well-designed, testable code built with support of primary developer, as needed, adhering to the engineering rigor necessary to support application reliability, scalability, maintainability, extensibility, and security.
• Provide Training on Service Now functionality to the Network team.
• Assign work to QA to validate development and support regression testing.
• Act as the technical lead for front-end design and development.
• Partner with program/project managers to track potential risks that could impact project delivery.
• Decompose high-level business and user requirements into requirements specifications to a level of detail suitable for use by those that must base their work on the requirements.
• Develop requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
• Develop and maintain system documentation (i.e. User Guides, communication regarding new features, etc.).
• Develop flowcharts, layouts, and documentation to identify requirements and solutions.
• Development of test plans and facilitation of testing sessions with lines of business to ensure documented deliverables are completed.
• Administration of Service Now Service Management System (CMDB, Service Catalog updates and maintenance, groups/user management, workflow building and editing, custom application deployments, troubleshooting).
• Troubleshoot and resolve software problems as needed in Operational tools.
• Document problems, resolutions, and development/configuration for future reference.
• Contribute to development and design by constructively offering best practice solutions to technical issues.
• Maintains and supports the Service Now platform by performing minor to moderate development and configuration changes as assigned.