Guest Services and Sales Ambassador

Guest Services & Sales Ambassador - New Position for Our New Factory Retail Store!

Position Summary Join Sarris Candies in our new position of Guest Services & Sales Ambassador where you'll help create a welcoming and memorable experience for every guest visiting our new Factory Store, tour space, and event venue. As part of a growing Pittsburgh destination located within our production facility, this role is designed for energetic, guest-focused individuals who enjoy hospitality, customer engagement, and creating unforgettable moments.

From welcoming visitors and assisting shoppers to supporting special events and enhancing the overall guest experience, the Guest Services & Sales Ambassador helps bring the magic of Sarris Candies to life for families, tourists, and chocolate lovers of all ages.

The ideal candidate is outgoing, enthusiastic, and polished, with a genuine passion for creating positive experiences. This individual thrives in a tourist and guest-focused environment, enjoys interacting with people of all ages, and consistently brings excitement, professionalism, and teamwork to every shift.

Schedule:

Part-time position3-5 days based on business needs, events, and peak tourism seasons

Flexible availability needed

Store hours are 9am and 4pm, Monday through Friday.

Events:
Evenings and weekends

Key Responsibilities Guest Experience & Customer Engagement Deliver an exceptional and memorable guest experience through friendly, enthusiastic, and professional interactions

Welcome guests into the retail store and assist with creating a fun, engaging, and positive atmosphere

Build rapport with customers while providing knowledgeable recommendations and product information

Support guests during tours, special events, seasonal programs, and promotional activities

Maintain a polished, energetic, and guest-focused presence always

Answer guest questions regarding products, events, store offerings, and company information

Retail Sales Responsibilities Assist customers with merchandise selection and complete sales transactions accurately using the point-of-sale system

Prepare purchases through wrapping, packaging, and presentation of merchandise

Maintain visually appealing sales floors, displays, and stocked merchandise areas

Assist with merchandising, replenishment, and maintaining store presentation standards

Support inventory organization, receiving deliveries, and stock rotation as needed

Maintain cleanliness and organization throughout the retail environment

Events & Tour Support Assist with the setup, coordination, and execution of in-store events, guest experiences, and seasonal activities

Support event preparation including displays, signage, supplies, and guest flow Engage with guests during events to ensure an enjoyable and seamless experience

Help create a lively, welcoming, and hospitality-driven environment during high-traffic periods and special events

Work collaboratively with leadership and team members to ensure successful event execution

Team & Operational Support Collaborate with team members to maintain a positive, energetic, and service-oriented work environment

Support opening and closing procedures as assigned

Follow company policies, cash handling procedures, and safety standards

Assist with additional operational duties as needed to support overall store and event success

Qualifications

Previous retail, hospitality, customer service, tourism, or event experience preferred

Excellent communication and interpersonal skills

Outgoing, friendly, and confident in guest engagement, with a naturally warm, welcoming, and inviting presence that enhances the tourist and guest experience through genuine hospitality and connection

Strong multitasking and organizational abilities

Ability to remain positive, energetic, and professional in a fast-paced environment

Dependable, adaptable, and team-oriented

Cash-handling and point of sales system required

Ability to work flexible hours including weekends and busy seasonal periods

Physical Requirements Ability to stand and walk for extended periods of time Ability to lift and carry up to 30 pounds

Ability to bend, stoop, reach, and assist with merchandise and event setup activities