West Simsbury Collision Center Customer Service Specialist

Job Details

Job Location:

Canton , CT 06019, Salary Range: $40,000.00 - $45,000.00 Hourly, Role Purpose

This position does not lead others

• Perform administrative duties including but not limited to telephone calls, greeting customers setting up appointments, take messages as necessary, and maintain body shop office supply inventory.
• Schedule appointments and transportation for customers with rental agency.
• Write repair orders and P.O’s as needed; and obtain insurance and other pertinent information
• Learn to document daily in CCC one and Dealer track as well as entering estimate information into Dealer track and maintain DRP logbooks.
• Communicate effectively with customer/insurance company throughout the repair process. Notify customer if any delays.
• Reconcile A/R, deposit, and sublet schedules. Post sublets to repair orders including and with insurance companies regarding unpaid supplements.
• Accept payment for repair orders as vehicles are picked up. Follow established procedures for check and credit card authorization.
• Miscellaneous duties as assigned including clerical functions (copying, typing, posting, faxing, and filing as needed)

• High School Diploma
• 1-2 years’ experience in a customer service orientated environment.
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.