West Simsbury Collision Center Appraiser Trainee Job Canton area,Connecticut USA,Entertainment & Gaming

Job Details

Job Location:

Canton , CT 06019

Salary Range: $45,000.00 - $60,000.00

Base+Commission/month

Role

Purpose:

Responsible for writing body shop damage estimates, negotiating with customers/insurances adjusters, and all related accounting functions, while performing other income-related activities in the absence of the body shop manager.

Leadership

This position does not lead others.

Core Accountabilities

Greet customers promptly and give fair estimates on cost and time required for bodywork. Break down estimated into labor and parts before job is started.

Follow standard operating procedures with DRP programs.

Document daily in CCC1 & Dealer Track.

Communicate effectively with customer/insurance/technician throughout the repair process. Prepare supplements and obtain insurance company approval in a timely fashion.

Revise and approve time allowances for each job.

Follow-up on parts department orders to ensure parts availability. Keep track of returned parts, credits, etc.

Answer phone calls, set up appointments, and take messages as necessary.

Follow all policies and procedures as designated by the Hoffman Auto Group Privacy Act policy.

Prepare final billing for completed repair orders. Perform cashiering duties, along with accounts receivable follow up. Maintain account receivable below sixty (60) days.

Meet training requirements,

Competencies and Qualifications

High School Diploma

1-2 years’ experience in a customer service orientated environment preferred

Can adapt and embrace change with an internal and external customer centric mindset

Act as an advocate for teammates and have a strong commitment to technology advancement

Possesses effective communication skills: oral, written, listening.

Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

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