Guest Experience Specialist - Retail & Service

TPS Group Holdings, a family of brands including The Paper Store and Uncharted, is dedicated to creating destinations that inspire, delight, and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile.

Sales Associates are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and other members of management.

Sales associates are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Sales Associates responsibilities also include following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.

KEY RESPONSIBILITIES:

Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service Greet and welcome every customer warmly and with enthusiasm

Understand customer needs by asking open-ended questions

Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge

Suggest additional items to build onto sales by utilizing effective selling techniques

Thank the customer sincerely and invite them to return and shop with us again

Be a TPS brand ambassador

Build customer loyalty by being friendly, attentive and respectful of customers

Contribute to a positive work environment with respectful, ethical behavior and honest communication, demonstrating professionalism at all times.

Professional presentation in attire, demeanor, appearance and compliance to company dress code Support all sales efforts and initiatives across all business channels in an effort to maximize company sales

Consistently capture accurate and valid customer information at the POSMaintain awareness of all current promotions and process them correctly at the Point of Sale Enthusiastically participate in training and development as required utilizing all training resources

Prepare incoming product for the sales floor by following instruction and guidance from supervisors

Merchandise product following company visual guidelines and visual standards

After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position

Maintain store maintenance and cleanliness standards

Complete all other tasks as directed by store management in assigned time frame

Comply with all company policies and procedures

JOB REQUIREMENTS:

Previous experience in specialty retail is preferred, but not required

Ability to work a flexible schedule to include nights, weekends, and holidays

Ability to multitask while being attentive to customers and remaining flexible to the needs of the business

Possess an ability to work well in a team environment

Proficient in using Microsoft Office and POS Systems Ability to stand for long periods of time Professional conduct, demeanor and attire, in compliance with company dress code Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
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