Office Services Assistant

Direct message the job poster from Forrest Solutions

We are seeking a polished, professional, and service-driven Office Services Assistant that will have Reception/Hospitality responsibilities. You serve as the first point of contact for our firm. This role is essential in creating a welcoming, seamless experience for guests, clients, and employees while supporting daily front desk, hospitality, and administrative operations.

This position is ideal for someone who thrives in a client-facing environment, takes pride in delivering exceptional service, and enjoys being a key ambassador for an organization.

• Greet guests, employees, and vendors warmly and professionally, both in person and by phone
• Answer, screen, and direct incoming calls and inquiries
• Manage guest arrivals, including coats, luggage, beverages, and meeting escorts
• Provide coffee and refreshments and ensure guests are comfortable
• Escort guests and vendors throughout the building as needed

• Maintain knowledge of building policies, procedures, and security protocols
• Submit visitor access and  requests; serve as the primary liaison with building security
• Issue visitor badges and maintain accurate visitor logs
• Generate, track, and follow up on building work orders, maintenance requests, and freight elevator bookings
• Ensure reception and conference areas remain safe, secure, and compliant

• Keep reception, conference rooms, break rooms, and pantries clean, organized, and well-stocked
• Support catering deliveries, setup, and breakdown for meetings and events
• Assist with conference room setups and hospitality requests
• Monitor and replenish hospitality and pantry supplies

• Provide administrative and clerical support to staff and attorneys
• Assist with scheduling, document production, copying, printing, scanning, and filing
• Maintain and update internal phone and email directories
• Organize and maintain tech support materials for guest use
• Process and distribute USPS mail
• Receive, log, and distribute Fed Ex and courier packages
• Coordinate messenger services as needed
• Submit supply orders through approved vendors and maintain inventory

• Assist with concierge-style services such as reservations, car service, and travel coordination
• Support general office operations, including conference room and break room upkeep
• Handle additional tasks as needed to support a smooth office environment

• Prior experience in reception, hospitality, office administration, or a client-facing role preferred
• Professional demeanor with strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency with phones, office equipment, and basic computer systems
• Ability to work both independently and collaboratively
• HS Diploma is a Must

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

Internal Candidates:

Compensation reflects expectations for candidates who fully meet the role’s qualifications. If a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted in accordance with internal guidelines.