Customer Service Representative

Hourly Customer Service Representative (10311)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well‑being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit

Posting Date: 02/11/2026
Final date to receive applications: 03/11/2026 11:59 PM Eastern

• Location:
  
  Richardson Health Center, DeKalb County, GA
• Job Type: Part Time Hourly
• Job Code: T6002 / Pay Grade: TPW
• Job Number:
• Division/Department:
  Clinical Services
• Opening Date: 02/11/2026
• Closing Date: 03/11/2026 11:59 PM Eastern

$18.00 Hourly

• Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
• Analyzes problems, questions, issues, etc and develops and reports recommendations for resolving them.
• Conducts research to compile information needed to generate reports, complete projects and accurately respond to questions and concerns.
• Oversees record‑keeping as it relates to client medical records, in both paper and electronic forms.
• Provides assistance and problem resolution to claimants, employers, staff, other agencies and/or the general public.
• Researches and/or resolves program or client issues or questions.
• May represent the manager in various matters.
• Receives additional training, as required, to gain full proficiency and experience in all areas.

• High school diploma or GED AND at least six months of experience handling customer’s questions, complaints, and/or providing information.

Current benefits information is available on the agency’s website. Full benefits details will be discussed during the interview process.

NOTE:

Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.

Employment with DeKalb Public Health is not complete or official until applicants meet all pre‑employment requirements, which may include pre‑employment drug screening, criminal background check/fingerprinting, previous employment reference check, specific immunizations, motor vehicle check, education and/or licensure verification.

All applicants must apply for this position and complete the application in “Career Opportunities” on job opportunities.gov. If you require accommodations under the ADA, email jannise.gray
1.gov by the closing date.

DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.

• Georgia Department of Public Health (GA)
• 200 Piedmont Ave, SE, West Tower, Atlanta, Georgia, 30334
• Website: (Use the "Apply for this Job" box below)..gov