Customer Service​/BDC Representative

BDC Service Representative – Business Development Center

Full-Time, On-Site Position

Starting at $17 per hour

3 shifts available, flexible scheduling

5-day work week with rotating Saturdays

Superb and extensive training to ensure your success

Cherokee County Toyota, part of the Perrin Automotive Group, has served Cobb and Cherokee County drivers for over 30 years. We value our employees, invest in their success, and strive to build lasting relationships with employees, customers, and the community.

Benefits include:

• Medical Health Plan including Dental and Vision Insurance
• 401(k) Plan
• Company-provided training and education
• Holidays and Paid Vacations
• Work at a Family Owned and Operated Dealership
• State‑of‑the‑art climate-controlled facility
• Great opportunity for advancement

Responsibilities – BDC Service Representative:

• Answer all incoming service calls
• Schedule service appointments
• Call customers for follow‑ups, appointment reminders, missed appointments, and to bring customers into the dealership for service
• Interact with customers and all dealership departments
• Perform some filing
• Gather data for outgoing calls
• Be reliable and report to work promptly when scheduled
• Other duties as assigned

Requirements – BDC Service Representative:

• Friendly, upbeat people who enjoy talking on the phone and answering customers' questions
• Exceptional communication skills
• Willingness to obtain product knowledge, a positive attitude, and great organizational skills
• Ability to multi‑task, follow direction, be open to change, work effectively under pressure, and defuse negative situations with customers
• Professional personal appearance
• Must be authorized to work in the U.S. without sponsorship and be a current resident
• Must pass pre‑employment testing including background checks, MVR, and drug screening

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.