Front Desk Coordinator - PM - Canton

Job Overview

• Job Category:
  Customer Service, Administrative, Front Desk
• Employee Type: PT Non-Exempt
• Required Degree:
  High School

The X3 Sports Front Desk Staff are an integral member of the X3 Sports team, responsible for helping to facilitate a welcoming, caring, healthy and safe environment and promoting a sense of community internally and externally with members, employees, and the general public. The Front Desk Staff work at the Club’s front desk, assisting in the administration, service, and security of the Club.

As the first point of contact to members, guests, persons in and outside of the X3 Sports community, and employees, the Front Desk Staff must demonstrate professionalism and strong customer service abilities at all times by responding quickly, efficiently, and effectively in all situations. The Front Desk Staff play a critical role in ensuring the success of X3 Sports.

To provide a warm welcome and information on X3 Sports’ services to the general public, guests, members, and employees and to assist in the smooth running and operations of the assigned Club.

• Customer service
• Administrative duties

• Answer the phone with a smile and handle all incoming calls.
• Greet everyone entering and exiting the building and address member issues when possible.
• Speak clearly, respectfully, and address members by name.
• Maintain confidentiality of member information.
• Open and/or close the club; keep front desk, reception, kitchen, bathrooms, supply closet, laundry, and pro shop area neat, clean, well‑organized, and fully stocked.
• Check in members and verify membership standing; register guests/prospects and channel to PT or Sales.
• Check voicemail and forward as necessary.
• Notate all member contacts and follow‑up actions in CRM; use CRM accurately.
• Man the front desk and reception area; control people traffic.
• Reconcile POS at start and end of shift; reconcile cash drawer with credit card transactions.
• Actively sell pro shop merchandise; keep guest gear clean, sanitized, and well‑organized.
• Handle higher‑level administrative tasks and special projects as a Level II – III Front Desk Staff member.
• Conduct ongoing training for Front Desk Staff and participate in club training for all new staff.

• Strong communication and interpersonal skills.
• Polite and courteous manner in all situations.
• Relationship building, flexibility, and accommodating to the needs of others.
• Ability to calmly manage difficult situations involving guests, members, and employees.
• Excellent organizational skills and ability to balance and manage conflicting demands.
• Commitment to and knowledge of X3 Sports.
• Basic computer and math skills.
• Willingness to go the extra mile, especially at busy times.
• Belief in a high level of customer service.
• Ability to multitask and remain patient, courteous, and an empathic listener.
• Enthusiastic approach to all aspects of the position.
• Friendly, helpful, and happy personality; neat appearance.
• Experience handling cash and credit card transactions and reconciling cash drawer.
• Attention to detail.

Position is housed at the assigned Club with potential for cross‑club assignments. Schedules and times are subject to change based on Club and community needs. Shift hours are variable and may include any hours between 6 AM to 8 PM, Monday through Thursday; 6 AM to 7 PM Friday; and 9 AM to 1 PM Saturday.

Reports to the General Manager; no direct reports.